Running a business is hard work. well here is a check list when presenting your Business to the rest of the world.
Remember First impression is huge. Don't come to work looking a mess, It will only cause your workers to dress down. Your more classier workers will look down on you. You are representing your business. (Look your best)
Funny story Jan work in a dental office. She showed up everyday at 7:00 am sharp. The doctor set her to be there at that time. However though he met her then the first week, now Jan would set in her car for at least 15 min before anyone showed to let her in. Sometime it would be the Doctor other times it would be younger staff. The office regularly opened at 8:00 am. There were appointments set then. After about a month Jan started noticing inconsistencies in the appointment times. She realized that some of her co-workers had set appointments around there own activities. Deciding that this was a issues she brought it up to the doctor. He basically replied I don't mind if the workers have to handle different errands. As long as they are doing their jobs while at work. Jan put her resignation and watched from a distance as the dental office drove itself in the ground. Lesson learned.
Be Professional, Accountable and Honest!
Being professional takes some self control and a well balanced policy's. There must be employee policies in your establishment. The guidelines must be clear and followed down to the Tee. If your policy states that the employee has a certain amount of sales to remain an employee stick with it. We all have a merciful heart, at least most. But hey if you can't make the cut you will be looking for employment . Rules are rules period. If you waver in small things you will in large as well.
Secondly if you are supposed to be in the office three days a week BE THERE! It looks good on you. No one want an evil dictator that rambles on and doesn't do there own work. You have a job to do also. Don't become obsessed either. Do not put unrealistic demands on others. If you have been at it for 15 years there is no way some one that just started could take your place.
Honesty If you business has his a bad spot call a meeting tell your employee's what is going on! However you need to have a plan before hand so you can tell them how you will get out of it. I encourage you to ask for their input and tell them what they are going to need to do individually and as a team.
Business Writings
Whether advertising or in office announcements be aware of the message that you are putting out there. What do your in house circulars saying about your business. What ever you are feeling when you write them will be the message projected.
Dear Employee's,
It has been brought to my attention that our policies need to be updated. When we originally started our business we had 30 employee's. Now we have grown to 50 and some of our policies are not as effective as they once were. If we are going to continue in a growing business things need to be changed. Meetings we'll be set up this week.
Thank you,
Management.
This is a good writing but the writing has a underlined meaning for one. It has been brought to my attention! OK! Has your attention not been on the business. How about wording it this way.
In evaluating our policies, I have came to the conclusion that new policies need to be in place. As we are a growing business there are going to be changes made every so often to bring us up to the new level of statistics for our business. This week you will be getting a memo, with an appointment. You will need to sign a new set of policies.
Thank you for your help in this growing Business,
Management
Can you see the difference?
Public Speaking
I am a professional public speaker, I have been trained in speaking to the public.
Here are some basic speaking guidelines that will help you..
Always engage your audience. They are watching you look at them from time to time. Search around don't look in the same spot.
Do not pose questions as though you want them to answer it causes confusion.
Draw your audience with something they can relate to: The Economy is taking a downfall. Most will relate with that.
Timely speak.... There is a time to stop speak in such a way that your team is involved mentally not waiting for it to end. Don't speak to long. They will not remember what you said only that you went on and on.
In conclusion this tips will help you have a healthy connected business. In this I hope you find some ways to implement the strategies discussed and I wish you a prosperous business in 2013. .
No comments:
Post a Comment